Order Processing Executive

Industry Sector  : Cloud Technology ,Enterprise Software,Telecoms ,Other

 Location : West London

Package  : £28,000

Job Description  :

Job Description:

  • Processing of customer orders on Salesforce
  • Credit checking customers
  • Procuring hardware from company suppliers
  • Creating proforma invoices for hardware prepayment
  • Tracking orders and shipments
  • Working on Number allocation and Porting activities
  • Managing numbers on Sales Force
  • Working closely with partners/customers and addressing any queries with orders
  • Updating partners/customers with order statuses
  • Addressing any issues with processed orders
  • Supporting sales team with operations matters
  • Setting up trials and managing the full process
  • Operating Customer Service desk to respond to customer queries on accounts and orders
  • Setting up and chasing of direct debits with customers and partners and following up with any cancellations

Required Skills: 

  • Excellent spoken and written communication skills
  • Attention to detail
  • Be able to learn, adapt and improve
  • Be able to grasp new concepts quickly
  • Team player
  • Good working ethics
  • Knowledge of Excel
  • Previous Salesforce experience advantageous.

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Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

Kevin Stillwell

Customer Service Director


Critical Resourcing supports us with hiring for technical roles at OCSL ITO. Their understanding of our business needs and culture of the organisation means that we always receive a high calibre of technical candidates, enabling us to hire the skilled people we need for our business.

Iain Maclean

Business Unit Director


I have a great relationship with Critical Resourcing – they’re able to source and deliver excellent candidates for our business every time. They are highly efficient, a pleasure to work with and I’d recommend them to any company.

Nicola Jakeman

Head of Business Support

Adept Telecom