JOB DESCRIPTION

Mitel Project Engineer

Industry Sector  : Telecoms

 Location : UK

Package  : £45,000 - £55,000

Job Description  :

Our client is a successful technology and telecoms business looking to hire an experienced senior project manager to work at their office in Reigate.


KEY ACCOUNTABILITIES:

Installation and programming of PABX & Network Hardware/Software at customer premises

Installation works specified have been carried out as instructed delivering a high standard of work ensuring any mess created is removed and the site left as found, whilst ensuring the instructions set out by Salesperson and/or Project Management have been executed within timeframes set. Thorough testing of hardware and software installed to ensure successful completion of works to the customer’s satisfaction.

Effective liaison with customers, Networks, and 3rd parties involved

Throughout any type of works communications are established throughout with all parties involved. Any outstanding queries or works followed up thoroughly until completion.

Maintenance diagnosis/replacements for hardware and/or software

Faults diagnosed as maintenance call outs are resolved in a methodical, professional and timely manner, and the customer is communicated to throughout the process until completion. whilst considering support contract SLA’s to ensure that the company meets the agreed timeframes set out within the contract.

Remote technical support to customers for system & software related queries

Customer faults are resolved remotely, effectively, and the customer is communicated to throughout the process by way of telephone or email until resolution, whilst considering support contract SLA’s to ensure that the company meets the agreed timeframes set out within the contract.

Out of hours’ technical support to be provided on a Rota basis for customers with extended or 24/7 support in place.

Remote programming for additional works and system related changes

Professional liaison with Customers to ascertain required changes. Implement, test and agree the work is complete.

End User training for hardware and software products installed

Professional demonstrations are carried out on PABX systems and/or any other applications that have been loaded on to the customer networks, with user guides & cheat sheets provided.

Internal/External cabling installation, terminations & testing

Installation of cabling has been carried out as instructed delivering a high standard of work ensuring any mess created is removed and the site left as found. End to end testing has been carried out & certified testing certificates provided when required for standard/performance ratification.

Support Project Management team technically on Projects

Advice requested from the project managers and project coordinators has been delivered as requested and information sourced where necessary. Good communication maintained at all times.

SKILLS & ATTRIBUTES:

Industry Experience
Minimum of 2 years industry/manufacturer (Mitel) experience including product related qualifications for installations and ongoing support of PBX and Network Hardware/Software.

Technical Skills

PABX and Network Hardware/Software Applications trained

IT Microsoft office proficient and pc literate. Experience of carrying out IP-based installations. LAN / WAN Fundamentals, preferably at CCNA or CTP level. You must also possess an excellent thorough fault process mentality to correctly evaluate calls. Self-reliance on technical abilities and knowledge.

Experience/Capabilities
Experience of managing escalations working closely with the manufacturers to successful resolution. Able to demonstrate focused customer care skills, both on site and remotely. Clear direction setting and methodical work ethic.

Communication Skills

Strong communication skills. Well presented with a flexible positive attitude and good proactive problem solving skills.

Good telephone manner. Ability to communicate verbally and in writing in a professional manner. Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems.

Attitudes and Behaviour

Ability to work well in teams, self-starter, pleasant/helpful/optimistic, minimal supervision required. Well organized and strong on follow up. Punctual with a good attendance record. Strong on conflict resolution & problem solving ability. A very capable mind-set and full ownership qualities to see a fault through to the end, a desire to complete each issue to complete resolution and satisfaction even if this continues outside of your working timeframes.

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Testimonials

Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

Kevin Stillwell

Customer Service Director

Bookatable

Critical Resourcing supports us with hiring for technical roles at OCSL ITO. Their understanding of our business needs and culture of the organisation means that we always receive a high calibre of technical candidates, enabling us to hire the skilled people we need for our business.

Iain Maclean

Business Unit Director

OCSL ITO

I have a great relationship with Critical Resourcing – they’re able to source and deliver excellent candidates for our business every time. They are highly efficient, a pleasure to work with and I’d recommend them to any company.

Nicola Jakeman

Head of Business Support

Adept Telecom