JOB DESCRIPTION

Customer Service Executive

Industry Sector  : Enterprise Software

 Location : South East London

Package  : £23,000

Job Description  :

We are urgently seeking an experienced Customer Service Executive to join our client, one of the fastest-growing property technology companies in the UK.

They empower housing providers with a platform to manage their properties. They utilise great local trade talent to create more jobs, build community cohesion and provide better services than ever before.
 

Job Description: 

We are looking for an experienced Customer Service Executive who will strengthen our team in London.

What you'll be doing:

  • Manage the on-boarding of our trade partners onto the platform
  • Organize, coordinate and manage all verification details and related documents for contractors, customers, partners and suppliers
  • Support in the development of customer relationships with key clients
  • Recognize, process and resolve customer requests and problems
  • Collaborate with senior management to optimize existing and develop new processes
  • Manage in and outbound interaction with customers via calls, live chat and emails
  • Maintain customer relationships through proactive, positive and constructive communication
  • Formulate feedback for relevant departments to help improve customer satisfaction
  • Support in phone campaigns for on-boarding new tradesmen
     

Skills and experience we'd love:

  • At least two years of customer service experience
  • Excellent phone manner
  • Strong sense of customer service
  • Excellent skills in verbal and written communication
  • Experience in dealing with both clients and partners from various (working) cultures
  • High level of independence and resilience
  • Unrelenting interest in achieving the best possible results for companies, customers and partners
  • Experience in outbound / telesales is an advantage
  • Hands-on mentality and flexibility in a constantly changing environment
  • Strong ability to multi-task and prioritise many simultaneous tasks
  • Organizational talent, entrepreneurial thinking, drive and accuracy

Benefits:

As you can see, we have big plans and are eager to grow our team of dreamers and doers to achieve our vision of managing over 1 million properties through our platform across various countries. You can help us shape the future of property management. Here’s what we offer:

  • A competitive compensation package
  • Private health care including discounted gym membership
  • Learning and development fund
  • A flexible working environment + 23 days annual holiday
  • A head office in London Bridge (less than 2 mins from Borough Market)
  • An inherently diverse culture with over 11 nationalities and 21 languages spoken
  • Food for thought: bottomless breakfast bar and drinks

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Critical Resourcing have played a major part in the significant growth of our headcount over the past 18 months. They’ve provided us with the talent and expertise we’ve needed across the business. They have taken the time to understand our requirements and therefore know the sort of candidates we are looking for which makes the recruitment process much more efficient and successful.

Kevin Stillwell

Customer Service Director

Bookatable

Critical Resourcing supports us with hiring for technical roles at OCSL ITO. Their understanding of our business needs and culture of the organisation means that we always receive a high calibre of technical candidates, enabling us to hire the skilled people we need for our business.

Iain Maclean

Business Unit Director

OCSL ITO

I have a great relationship with Critical Resourcing – they’re able to source and deliver excellent candidates for our business every time. They are highly efficient, a pleasure to work with and I’d recommend them to any company.

Nicola Jakeman

Head of Business Support

Adept Telecom